Privacy Policy

This Privacy Policy explains how Arceus Handmade (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our Site.

Contact Information

If you have any questions regarding this policy, desire further information about our privacy practices, or wish to lodge a complaint, please contact us at:

Email: support@arceushandmade.com

Collection of Personal Information

When you access our Site, we collect information about your device, your interactions with the Site, and information necessary for processing your purchases. We may gather additional information if you reach out to us for customer support. Personal Information is defined as any information that identifies an individual. Below is a breakdown of the types of Personal Information we collect and the reasons for collection.

Device Information

  • Purpose of Collection: To ensure the Site loads properly for you and to analyze usage for optimization.
  • Source of Collection: Automatically collected through cookies, log files, web beacons, tags, or pixels when you access our Site.
  • Disclosure for Business Purposes: Shared with our service provider, Shopify.
  • Information Collected: Browser version, IP address, time zone, cookie data, viewed sites/products, search terms, and interaction details.

Order Information

  • Purpose of Collection: To fulfill your orders, process payments, arrange shipping, provide invoices and confirmations, communicate with you, and screen for risks or fraud.
  • Source of Collection: Collected directly from you.
  • Disclosure for Business Purposes: Shared with our service provider, Shopify.
  • Information Collected: Name, billing and shipping addresses, payment information (including credit card details), email, and phone number.

Customer Support Information

  • Purpose of Collection: To assist you with customer service inquiries.
  • Source of Collection: Collected directly from you.

Minors

Our Site is not intended for individuals under the age of 10. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help deliver our services and fulfill our agreements with you. For example:

  • We utilize WordPress to manage our online store. More details about how WordPress handles your Personal Information can be found here.
  • We may also disclose your Personal Information to comply with legal obligations or to respond to lawful requests.

Behavioral Advertising

We use your Personal Information to provide tailored advertisements and marketing communications. For instance:

  • We use Google Analytics to analyze how customers use our Site. More information on how Google uses your Personal Information can be found here. You can opt out of Google Analytics here.
  • We share information regarding your Site usage and purchases with our advertising partners to enhance targeting.

You can opt out of targeted advertising through:

Using Personal Information

We utilize your Personal Information to deliver our services, which include offering products, processing payments, fulfilling orders, and informing you about new products and offers.

Legal Basis

Under the General Data Protection Regulation (GDPR), if you are in the European Economic Area (EEA), we process your Personal Information based on:

  • Your consent
  • The performance of a contract with you
  • Compliance with legal obligations
  • Protection of your vital interests
  • Tasks carried out in the public interest
  • Our legitimate interests, which do not override your rights.

Retention

We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected. You may request deletion of your Personal Information at any time.

Automatic Decision-Making

If you are an EEA resident, you have the right to object to processing based solely on automated decision-making, including profiling, that significantly affects you. We do not engage in fully automated decision-making with significant effects.

GDPR Rights

As an EEA resident, you have the right to access, correct, update, or erase your Personal Information. To exercise these rights, please contact us using the information above. Your Personal Information may be processed in Ireland and transferred outside Europe for storage.

CCPA Rights

California residents have the right to access their Personal Information, port it to another service, and request corrections or deletions. Please reach out to us to exercise these rights.

Cookies

Cookies are small files placed on your device when you visit our Site. We use various cookies to enhance your browsing experience, including functional, performance, advertising, and social media cookies. You can manage cookie preferences through your browser settings. More information on cookie management can be found at www.allaboutcookies.org.

Do Not Track

We do not change our data collection practices in response to Do Not Track signals as there is no consistent industry understanding of how to interpret these signals.

Changes

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

Complaints

If you wish to lodge a complaint, please contact us via email or mail using the details provided above. If you are dissatisfied with our response, you may contact your local data protection authority or file a complaint with the ICO at ico.org.uk/make-a-complaint.